You may return to our warehouse goods with which you are not satisfied within a period of 21 business days (the 21-day period starts on the day in which you receive your order). Please, be aware that the customer is in charge of the shipping costs in case of a return of the wearable collection’s items.
Please follow the steps below in order to successfully complete the return procedure:
GUEST:
Go to customer care section
Click on REQUEST A RETURN
Add the required information (order ID, billing last name, e-mail address) and click on “CONTINUE”
You will get to a page with all the information related to your order
There you will have the possibility to click on a “RETURN” button and to fill in and send a return form.
REGISTERED USER:
Login with your credentials
Go to “MY ORDERS” section to find all your orders.
For each order you will have the possibility to click a “RETURN” button that will open the return form to fill in and send
In the “RETURN” section you will also find all your open/closed returns
HOW TO REGISTER YOUR RETURN?
Use this link and go to the return form and click REQUEST A RETURN
Enter your order ID and Email address and select “Process return”. Now you will be redirected to the site with all information related to your order.
Choose the product on the list that you would like to return.
Choose the reason for your return.
Choose if you would like to register return of the goods.
Return of goods – If you decide to return your product, please select in which way we should refund the money: via bank transfer or with a store credit* in the amount and currency which were listed as price of the product on the website you purchased from.
*vaild for one year voucher which you can use for a next purchase in our online store
You will immediately receive a return confirmation via E-Mail and then the return label within 48 hours. Please print it and attach it to the parcel. Then, bring the package to the nearest UPS/DHL center.
As soon as the parcel with the return reaches our warehouse and it is processed, we will refund the amount to your account within 10 to 30 days.
Please note, all refunds for orders paid with cryptocurrencies will be issued solely in BTC / USDT. Refund amount will remain the same that was received during the original transaction. Any changes in exchange rate will not affect the refund amount.
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